Privacy Policy
Who are we
We are Collection4Clothes
Our website address is www.collection4clothes.co.uk
How we process your data
When visitors contact us, book a collection, or leave comments on the website we collect the data shown in the forms, and the visitor’s IP address and browser user agent string to help spam detection.
Third-party services may also collect information about website visitors – we currently use Google Analytics on our website.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
We process your personal data in these ways:
For certain legitimate interests:
– to improve your experience
- to display content suitable to your device
– to measure the effectiveness of our website and marketing channels.
– to determine the effectiveness of resources
- e.g., to provide a follow-up email after a user has booked a collection to understand the business change that may have happened.
– to identify and prevent fraud
– to identify and prevent spam.
Based on your consent:
– to provide you with a personalised experience
- i.e., providing content tailored to you
– to send you marketing communications, i.e.
- email marketing
- online advertising, for which we will gain separate consent
– to measure the effectiveness of our audience profiles on our website and marketing channels
– for research purposes
and to comply with a legal obligation.
What data do we collect
The data we collect include:
- Name, email address, full address with postcode, and telephone number
- IP address
- Website actions (i.e., content viewed)
- Marketing preferences
- Audience profiling
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our website, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who do we share your data with
The information you enter on our website, such as your name, address, e-mail and phone number, is never shared with any third party.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
We may also retain your data through third-party, such as Google Analytics, for up to 14 months if you have consented to this association with Google for the purpose of ads personalisation.
What rights do you have over your data
If you have left comments on this website, or have ever booked a collection, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access – you have the right to request a copy of the information we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Where is your data sent
Visitor comments may be checked through an automated spam detection service. We also send your encrypted data to our CRM system.
Privacy policy statement changes
Collection4Clothes may change this privacy policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this privacy policy periodically so you’re aware of any changes.
By using our services, you agree to this privacy policy.
This privacy policy was last reviewed in Dec 2023.
